Refund and Returns Policy

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Refund and Returns Policy

This is a sample page.hile we aim to provide exceptional value, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines in detail the terms under which refunds may or may not be granted. By subscribing to or purchasing any of our services, you agree to the terms below.

1. General Policy

All sales made through Vigilant AI are subject to this Refund Policy. Refunds are granted only under specific conditions outlined here.

2. Free Trials & Evaluation

Some services may include a free trial period to test the product before committing.
Refunds are limited once a paid subscription begins, as customers are encouraged to evaluate during the free trial.

3. Subscription Billing

Subscriptions are billed in advance on a monthly, quarterly, or annual basis.
Refunds are not issued for partial subscription periods or unused services.

4. Cancellation Policy

You may cancel your subscription at any time.
Cancellation prevents renewal but does not trigger a refund for the current billing cycle.

5. Duplicate Payments

If a duplicate payment is made in error, you are eligible for a full refund of the duplicated charge.

6. Technical Errors in Billing

Refunds may be provided if a payment is processed incorrectly due to a technical error on our platform.

7. Service Malfunctions

If the Vigilant AI platform experiences extended downtime or service failure caused by our systems, customers may be eligible for a refund.

8. Accidental Purchases

Accidental purchases reported within 7 calendar days of payment may be eligible for a partial or full refund, depending on usage.

9. Non-Refundable Services

One-time services such as setup fees, custom integrations, consultations, and professional training are strictly non-refundable.

10. Third-Party Services

Any services, add-ons, or integrations provided by third-party vendors fall under their own refund policies, not Vigilant AI’s.

11. Annual Subscriptions

Annual subscription payments are generally non-refundable.
Refunds may be considered only in cases of duplicate billing or proven technical failure.

12. Promotional Discounts & Coupons

Purchases made using discounts, coupons, or promotional offers are non-refundable.

13. Account Misuse

Accounts found to be in violation of Vigilant AI’s Terms of Service are not eligible for refunds.

14. Refund Request Process

To request a refund, you must:

Email contact@vigilantai.com with “Refund Request” in the subject line.
Provide your account details, invoice/transaction ID, and reason for the request.
Refund decisions will be made within 5–10 business days.

15. Refund Method

Approved refunds are returned via the original payment method only.
Processing time may take 7–14 business days depending on your payment provider.

16. Chargebacks & Disputes

Customers are required to contact Vigilant AI before initiating a chargeback.
Accounts involved in unjustified chargebacks may be suspended or permanently terminated.

17. Exceptional Circumstances

Refunds may be granted in exceptional situations, such as:

Fraudulent transactions.
Duplicate or erroneous charges.
Long-term service unavailability caused by our system.

18. Customer Responsibility

Customers are responsible for managing their subscriptions, including upgrades, downgrades, and cancellations.
Forgetting to cancel a subscription before renewal is not grounds for a refund.

19. Policy Updates

Vigilant AI reserves the right to update or revise this Refund Policy at any time. The latest version will always be posted on our website with the updated effective date.